3-year product warranty

As a devolo customer, in addition to the warranty required by law, you receive a 3-year product warranty starting from the date of purchase. 

More information

General warranty conditions

Warranty claim

If your devolo device was faulty at the first initial use or became faulty within the warranty period, please carry out the following.

Contact the vendor who sold you the product

If your devolo device is found to be defective during initial installation or within the warranty period, please contact the vendor who sold you the product.

The vendor will take care of the repair or warranty claim for you.

or: Contact the support hotline

To ensure fast and efficient support, please have the following information ready when you call:

  • Product name
  • Serial number (e.g. on the bottom of the device)
  • Operating system used
  • Computer type and configuration
  • Firmware or driver version
  • Problem description

Support Hotline

+49 241 99082333 (international rate)

Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 10 a.m. to 6 p.m.
Contact via E-Mail: support@devolo.com